As of March 2024, we are located at 108-1029 View Street, in the Jukebox Building. There is paid street parking available on both sides of the block, as well as on surrounding streets.

Our business hours may change seasonally to best suit our business needs. We will always update our website and socials to reflect our most accurate hours. Currently, our hours are as follows: SUNDAY 12-4 MONDAY 12-4 TUESDAY CLOSED WEDNESDAY 12-6 THURSDAY 12-6 FRIDAY 12-6 SATURDAY 12-6 We are closed on all Statutory Holidays.

We do not have a phone number at the shop. If you need to get in touch with us, you're welcome to send us an email at riseconsignmentyyj@gmail.com or send us a DM on Instagram @rise.consignment Due to a high volume of messages with similar questions, we ask that you read through our FAQ and Consign pages before contacting us.

Rise Consignment caters to mostly young adults aged 18-45, but we are open to shoppers of all ages! Our typical customers and consignors are female, non-binary and trans folks who work in casual or arts-based careers, and our inventory reflects this.

At Rise Consignment, we strive to make the consignment process as easy as possible. We accept consignment any time that we're open unless otherwise stated on our 'Consign' page, homepage, and social media. We may have to pause intake from time to time due to seasonal changes or a large back stock of inventory. You can view our consignor contract here. All new consignors must read and fill out a consignor contract. These terms are non-negotiable and all must be agreed upon in order to consign. We accept up to 1 industrial garbage bag per person, per day. If you have more than this amount to consign, please come back on consecutive days. Bring your freshly washed and dried clothing that fits our current criteria into the shop. We do not look through items on the spot. We pick out what we know will sell from the items you give us. For the items we don't take, we donate to local charities or give them back to you. We give you 3-5 business days to collect anything we can't take, if pickup is your preference. Information on pickup/donation is given in a consignment follow-up email within 2 business days of your drop off. We price, list, and sell your items! You get 40% of what the items sell for. (items go on sale for 50% off after 30 days on the floor and may be subject to other periodic sales.) You check back in with us to see how your items are selling. You can spend your consignor credit in-store, or receive an e-transfer from us (your account balance must be $20 or above to qualify for a payout). It is up to you how often you check in with us, but we recommend waiting at least 2 weeks after dropping off before your first check-in to make sure your items have had a chance to hit the sales floor and have multiple people shop through them. All items expire after 60 days on the floor and will be donated to local, deserving charities if unsold. We do not offer end-of-season pickups. Please note we do not buy items outright and operate as a traditional consignment platform. ​

It is up to you, the consignor, to contact us about the status of your account. Please contact us via email, Instagram, or come into the shop. You are welcome to check in as much or as little as you'd like. We do not have the capacity to contact every consignor each time something sells. Any amount of money on your account can be used as store credit towards a purchase in-store. You can also request an e-transfer payout from us. We do not offer cheques or cash. The money in your account never expires, and remains in your account until a payout is requested, or it is used towards a purchase. To receive an e-transfer from us, your balance must be $20 or above. In the circumstance that all of your items have sold and your final balance is under $20, we can still send you that amount. E-transfers are sent out once weekly in bulk to all who have requested one that week.

We will always update our website and socials with to-the-minute information on when and what we are accepting. Scrolling through our 'Consign' page is the best way to find out what we're currently looking for. You can also have a look at our Pinterest page which we have categorized into seasonal consignment inspiration. We accept quality, seasonally appropriate clothing for young adults of all genders. Items must be freshly washed and dried, and be free from odours, stains, pet hair and other imperfections. We are open to accepting a wide variety of brands, but we typically do not accept luxury or designer brands with retail price points above $350. Our focus is on quality, yet affordable clothing.

We accept ultra-fast-fashion items by donation only. This means that you will not receive any consignor credit for the sale of these items. Because the retail price of these items is extremely low, the resale value is even lower. On average consignors previously made up to $1.20/ultra-fast-fashion item. We still want to keep these items out of the landfill and in circulation for as long as possible, because they have already been made! Giving these items another chance aligns with our deep value for sustainability. Brands we consider to be ultra-fast-fashion: - Shein - Romwe - Cider - Temu - AliExpress and all of their offshoot brands.

While we understand it can seem like quite a trip downtown for some people, we cannot accept clothing solely based on photos or descriptions. We need to see the items in person to properly inspect the quality of the pieces and ensure there are no rips, stains, or other imperfections. Please read our guidelines on what we love to see consigned.

While the reasons we may reject items are often nuanced, there are a few standard reasons for rejection. Items will be rejected if they are stained, well-worn, ripped or pilled, out-dated, out of season, stretched or shrunken, smelly or hairy, or too high-end. We may also reject items if we currently have too many similar items in stock that are slow to sell. Please remember consignment policies and our decisions are never personal and our rejection of any of your items is not a rejection of you as a person.

No. Any items that we accept on consignment that expire within our inventory (aka don't sell) are automatically donated to local, deserving charities. This is a policy that sets us apart from a lot of other consignment stores, but it works best for us. This is often our most contentious policy, so we like to make sure everyone is aware of it. This is written into our consignment contract, made clear on our "consign" page, and we speak proudly about our donation partners. None of our policies are negotiable, so we ask that you are ready to part ways forever with all items you choose to consign.

Signing our contract, which states you must be comfortable parting with your items forever, signifies that you are confident in leaving your clothing in our hands. Once items have been inventoried and put out for sale, it is not possible to receive any items back. We ask consignors to seriously consider the items that they are bringing to us, and we never recommend consigning items that may have emotional or sentimental attachments.

We are currently partnered with 1Up Single Parent Resource Centre, the Burnside Gorge Community Association, The Quadra Village Community Centre, and Victoria Women's Transition House Society, all of whom offer free clothing rooms or direct distribution for communities in need. We never donate to large for-profit or controversial thrift stores such as Value Village or Salvation Army. We are always open to expanding our donation roster. Please email us at riseconsignmentyyj@gmail.com if your charity is interested in partnering with us.

We organize the clothing in our store by type and colour. You will see each section presented in an orderly colour gradient. We have a section for: - tees, tanks and blouses - sweaters and knits - pants and long skirts - shorts and short skirts - jackets and coats - dresses and long cardigans - jeans We do not organize the store by size or gender. Sizes between brands, styles and decades can differ greatly, so we suggest trying what you think will fit and make you feel comfortable. We believe that clothing is genderless and encourage people to wear what they want. While we will tag an item as a "men's small", this is to inform you of the potential fit of the item, rather than dictating who should wear it. We put an orange tab on some of our hangers. This is to denote an item being "plus size." We add these tabs to items in sizes 16/XXL and above. We also add white tabs to the hangers of "mens" and masculine items to give folks with this fashion preference a good place to start.

No. While we carry clothing for all genders, we do not separate the clothing by gender. We believe that clothing is genderless and that people should wear what they feel most comfortable in to express themselves fully. To set "mens" items apart and give folks with that fashion preference a good place to start, we have added white tabs on the hangers of masculine items. You might see an item tagged as "mens" or "womens" - this is just to offer an idea of how it will fit, not to enforce who should wear it. We encourage folks to look through our shelves with curiosity and open minds.

No, we do not offer holds for any reason or any amount of time. As each piece is one-of-a-kind we operate on a first-come, first-served basis. If you see something on our Instagram stories that you are interested in, we ask that you are sure you're ready to purchase it based on photos alone. We do not offer refunds and cannot accept a deposit in place of holds.

Yes, we offer shipping and local delivery. We have a flat rate for cross-Canada shipping of $20. We cannot ship to the United States or internationally at this time. Our local delivery fee is $15 for addresses in Victoria, Saanich, and Langford.

Yes, we sell gift cards. They are customizable and can be sold in any amount. They are physical cards that cannot be sent digitally.

Consignors can earn reward points when they shop at Rise Consignment. For every $10 that a consignor spends, they will receive 1 reward point. 1 point = $1 After a consignor has been awarded 5 points (or more) they are welcome to use these points to receive money off their next purchase. For example, a consignor spending $56 will earn 5 reward points, which is equal to $5 that can be applied to a future sale. A consignor may choose to spend or build up their reward points, similar to consignor credit, but must have at least 5 points to spend them. Reward points and consignor credit never expire. Reward points are only available to consignors, not regular customers. As soon as someone is added to our software as a consignor, they are able to collect and use points.